Technical Support

Technical support solutions for technology companies or IT departments help clients toimprove the performance of their technical support, customer care or escalation process. Espressonet IS technical support consulting helps support organizations to address problems of “having to do more with less” given limited resources, but an increasingly complex technology environment, plus a customer base that demands “faster, better, cheaper” responses and resolution of their problems.


Espressonet IS consultants deliver proven problem solving solutions which bring better quality and consistency to the customer interaction and documentation process by getting faster to the root because of problems, restoring service more effectively, managing risk actively and communicating with confidence under pressure.

 

As the backbone of modern business, the speed at which the technical support department can resolve issues directly translates into cost savings and increased productivity company-wide. We provide technical support and business solutions in areas including but not limited to problem management, incident management, service process performance, project management, strategy implementation to give your organization the competitive edge.


If we don't know the answer already, we will liaise with your hardware / software manufacturers to solve the problem, leaving you and your team free to get on with running your business.

 IT Systems Support, Hardware and Software support for all of your office equipment including desktop computers, laptops and servers, their operating systems (Windows and Mac) and day to day applications such as email, antivirus, accounting and office tools and many more.

 End User Support, It's all about you and your team a resource at the other end of the phone or onsite to help your team get things done. On hand support and advice on using all aspects of your IT hardware & software without the techno babble.

 Warning Service, A 24 hour a day monitoring service for your IT systems that alerts our technical support team of potential problems so that issues can be addressed before they become critical.